岗位职责:
Job purpose
职位目标
The Operation Head will be a key member of our leadership team, responsible for overseeing the supply chain, order management, quality management and technical service. This role is critical in ensuring the efficient and effective operation of our business, with a focus on maintaining high standards of service and quality while meeting customer needs and regulatory requirements.
运营主管将作为我们领导团队的重要成员之一，负责管理医疗器械业务的供应链、订单流程、质量保证和售后服务。该职位对于确保我们业务的高效运营至关重要，其工作重点是在满足客户需求与监管要求的同时，提供高标准的服务质量。

Main Responsibilities, Activities, Duties and Tasks
主要工作职责，活动和任务
1. Supply Chain Management:
供应链管理
o Develop overall supply chain strategy to improve efficiency and support sales growth
制定整体供应链战略，提高效益并支持销售业绩增长
o Develop and optimize supply chain process to secure full lifecycle product management
开发和优化供应链流程，确保产品的全生命周期管理
o Manage CMO / suppliers to ensure competitive cost, quality standards and on time delivery
管理 CMO/供应商，确保其具有成本竞争力、遵守质量标准并能够准时交货
o Monitor inventory levels and manage logistics to minimize costs and avoid stockouts
监测库存量并管理物流，以***限度降低成本，避免缺货
2. Order Management:
订单管理
o Manage the order fulfillment process to ensure accurate and timely delivery
管理订单执行流程，准确及时完成交货
o Coordinate with sales and production teams to align demand with supply and capacity.
与销售、生产团队协调合作，使需求与供应和产能相匹配
o Monitor order processing metrics and implement improvements to enhance order accuracy and delivery times.
监测订单进度指标并实施改进措施，以保证订单准确性与交货时间
3. Quality Management
质量管理
o Develop and oversee the implementation and maintenance of quality management systems in line with industry standards
根据行业标准制定并监督质量管理体系的实施与维护
o Manage CDMO / CMOs to ensure the production quality
管理 CDMO / CMO以保证生产质量
o Lead the process for handling and resolving customer complaints, ensuring timely and satisfactory outcomes.
牵头处理客户投诉流程，保证及时解决，结果满意
o Analyze complaint data to identify trends and areas for improvement in product quality and service.
分析投诉数据，以确定产品质量与服务的改进趋势和范围
4. Service Management:
售后服务管理
o Develop and implement service strategies to enhance customer satisfaction and loyalty.
制定并实施服务策略，提高客户满意度和忠诚度
o Oversee the service team to ensure timely and effective resolution of technical issues and maintenance requests.
监督服务团队，确保及时有效地解决技术问题与维修要求
o Continuously improve service processes and procedures to optimize efficiency and reduce downtime.
持续优化服务流程，提高效率，减少停滞时间
5. Others
其他
o Other work assigned by superior.
上级领导交代的其他工作。
o Aware of and comply with the corporate and local Quality/EHS Manual, Quality/EHS Management System, Quality/EHS Management Policy, Quality/EHS Goals, and applicable laws and regulations as they apply to this job type/position
关注和遵守公司要求的质量、环境健康手册、管理体系和管理政策、目标和该职位的相关的法规要求。
任职要求:
Professional Experience, Knowledge & Technical Skills
工作经验，知识和硬性技能
84 Bachelor’s degree in business, operations, supply chain management, or a related field.
本科以上学历，商业、运营、供应链管理或相关专业
84 Minimum of 5 years of experience in operations management, preferably in medical device industry.
5年以上运营管理经验，有医疗器械行业经验者优先
84 Proven track record in supply chain management; experience of working at / with contract manufacturers (CMOs) is a plus
在供应链管理方面有良好的业绩表现；有在CMO或者和CMO合作的相关工作经验者将被优先考虑
84 Strong leadership and people management skills.
具备较强的领导能力与人员管理技能
84 Excellent problem-solving and decision-making abilities.
出色的问题解决与决策能力
84 Individuals must be highly consultative, able to perform a variety of functional tasks, work within a team environment.
个人必须具有高度的解决问题能力，能够执行各种职能任务，适应团队工作氛围。