工作内容：
作为客服主管，您需要具备优秀的英语听说读写能力，口语作为日常工作语言，您将负责公司客服方面的日常事务、管理和运营，确保客户满意度并提供高效的客户支持。
主要职责包括：
- Prepare and monitor management indicators for respective Account Align Team (AAT) and Customer Base
- Proactively communicate with customers and maintain communication channels internally and externally.
- Identify gaps in customer care processes and improve, Propose action plans based on customer satisfaction survey results and partner with leaderships and team in plan execution.
- Establish self as customer care subject matter expert for the assigned AAT
- Manage order entry, order tracking and order allocation, for assigned accounts, ensuring no delays, partial orders or errors.
- Strong problem-solving and analytical reasoning skills
- Experience with International teams.