Key Responsibilities:
61 Act as Asia cloud service SME managing multiple cloud infrastructure service include Alibaba Cloud (70%), AWS China (20%) and Tencent Cloud (10%), strategy planning and service implementation, landing zone experience is a plus.
61 Measure, manage and review cloud service providers performance and productivity relative to Service Level Agreement (SLA). Conducts and attend regular service reviews and performance assessments, working with cloud service provider (CSP) to identify and implement the most optimal cloud-based solutions on Alibaba and AWS Cloud.
61 Leading CSP to review infrastructure/infosec reporting and ensure cloud services are stable, hardening and performing optimally.
61 Act as the Alibaba Cloud SME and leading CSP in troubleshooting, incident resolution, service requests fulfilment and root cause analysis activities. Demonstrate exceptional problem-solving skills, with capability to see and solve issues before any potential impact to business productivity.
61 Provide excellence team collaborating with Internal IT Teams, cross-function team and service providers, to ensure the successful implementation of cloud technology projects.
61 Define the document best practices and strategies regarding cloud infrastructure service delivery and maintenance. Ensure support documentations are available and up to date. Educate teams / partners on the implementation of new cloud-based initiatives, providing associated training in necessary.

Education/Qualifications:
61 Proficient in spoken English & Mandarin.
61 At least 3 years public experience
61 A Bachelor’s degree or Professional Certification in Computer Science / IT or equivalent
61 IaC experience (Cloud Formation, Terraform, Github, Gilab) is a plus.
61 Basic Knowledge about manage/governance Alibaba cloud computing, networking, storage, monitoring, container service, finance management.
61 2 Years Information security tool experience include WIZ, Qradar(SIEM), Rapid7, Security Center, Cloud Watch etc.
61 Understanding and strong knowledge in IT Service Management processes (Incident Management, Service Request Management, Change Management)
61 Ability to suggest innovative ideas or solutions to improve the current environment
61 Self-driven with a positive attitude towards change