Key Responsibilities:
80 Act as Asia cloud service SME managing multiple cloud infrastructure service include Alibaba Cloud (70%), Tencent Cloud (20%), AWS China (10%), strategy planning and service implementation, Alibaba Cloud Landing zone experience is a plus.
80 Measure, manage and review cloud service providers performance and productivity relative to Service Level Agreement (SLA). Conducts and attend regular service reviews and performance assessments, working with cloud service provider (CSP) to identify and implement the most
optimal cloud-based solutions on Alibaba and AWS Cloud.
80 Leading CSP to review infrastructure/infosec reporting and ensure cloud services are stable, hardening and performing optimally.
80 Leading CSP in troubleshooting, incident resolution, service requests fulfilment and root cause analysis activities. Demonstrate exceptional problem-solving skills, with capability to see and solve issues before any potential impact to business productivity.
80 Provide excellence team collaboration with Internal IT Teams, cross-function team and service providers, to ensure the successful implementation of cloud technology projects.
80 Define the document best practices and strategies regarding cloud infrastructure service delivery and maintenance. Ensure support documentations are available and up to date. Educate teams / partners on the implementation of new cloud-based initiatives, providing associated training in necessary.
80 Track and manages the cloud asset periodical refreshing, maintenance renewals and be able to negotiate with vendors in English and Mandarin.
80 Follow Tapestry global strategy to work with global cloud infrastructure team closely to modernize cloud infrastructure, automated workloads and pursue next-generation innovation as basis.
80 Be contactable on weekends and holidays in the event of a major incident/outage and mission critical service change.

Education/Qualifications:
80 Proficient in spoken and written English & Mandarin.
80 3~5 Years cloud technical service management experience at least.
80 A Bachelor’s degree or Professional Certification in Computer Science / IT or equivalent. Solid Alibaba Cloud hands-on experience can be exception.
80 Technical knowledge Cloud infrastructure service BAU operation management and project management include Alibaba Cloud, AWS China and Tencent Cloud, landing zone experience is preferred, PMP and ITILv4 or above is a plus.
80 IaC experience (Cloud Formation, Terraform, Github, Gilab) is a plus.
80 Redhat Ansible tool experience is a plus.
80 Strong hands-on technical cloud networking experience, world-class security network solution (Fortinet, Paloalto, Zscaler etc.) integration experience, CCNP knowledge or same level is a plus.
80 3 Years data center project & service management experience include DNS, DHCP, AD, VMware etc.
80 2 Years Information security tool experience include WIZ,Qradar(SIEM), Rapid7, Security Center, Cloud Watch etc.
80 Alibaba Cloud SA is a plus.