Knowledge Required,
1) Three years automotive industry experience in customer communication and cooperation;
2) Familiar with related customers specific requirements, can meet customer expectation;
3) Well trained customer process (PPAP, Scorecard and warranty) & can start work promptly;
4) Has good relationship with customer and deal with events with proactive attitude;
5) Problem solving skill, know and can apply quality tool and statistic method;
6) Familiar with IATF16949, VDA6.3, BIQS, APQP, PPAP, FMEA, SPC, MSA.

Roles and Responsibilities,
A. Lead CQS dimension 区域客服主管维度
1. 负责自己的CQS工作要求 , 原则是 “working CQS”
Responsible for own CQS job requirements. Principle is “working CQS”
2. 直线向地区的质量管理层报告。将CQS成本 （员工人数和出差费用等）管理到较低或可接受的水平。
Reports solid line to Division Quality Management. Manage the CQS costs (headcount and travel) to lower and acceptable levels.
3. 在一个或多个指定城市管理CQS团队，并协调与制造工厂的合作。
Manages CQS team in one or more designated cities, and coordinates with the manufacturing plants.
4. 负责指定区域的客服日常管理工作和业绩评价
Responsible for daily management and performance appraisal of CQSs in designated areas
-检查客服人员的考勤 check on work attendance
-核查工作量，合理调节工作安排 Review work load, reasonably adjust work arrangement
-逐步升级和责任心 Escalation and accountability
-定期业绩评价 Regularly performance appraisal
5. 具备培训和教导驻外客户质量支持人员的资格, 使其能胜任此职, 提升技能.
Has qualification to train and coach other CQSs and make him/her to take this job competently, increase skill as well.
6. 在准时响应和响应质量方面，作为客户接口进行跟进，重点关注在主要客户发布的问题解决请求。
Customer interface follow-up regarding on-time responsiveness and quality of response with focus on major customer issued problem solving requests.
7. 和客户建立和维护良好的工作关系，定期走访客户质量和物流人员，定期开展顾客满意度调查,反馈顾客声音/期望给工厂和管理层。
Create and maintain good relationship with customer, regularly visit customer quality and logistic people, do regular customer satisfaction survey, feedback customer voice/ expectation to plant and management.
- 在如下两个极端情况之间，管理顾客满意度达到适当的水平Manage the customer satisfaction to the right level between the two extremes:
a. 最小的客户升级 Minimal customer escalations
b. 高水平的客户满意度High level of customer satisfaction
8. 带领CQS团队，在客户售后三包中心进行售后件初步分析，反馈结果给工厂的CQE。支持CQM协调售后的改进活动，并监控售后相关的新兴问题。
Lead CQS team to do warranty primary analysis at customer warranty center, feedback the result to plant CQE. Support CQM to coordinate warranty improvement and monitor warranty related emerging concerns.
9. 可以当场申诉的，起草申诉报告向客户申诉；需要进一步分析的，及时地返回工厂分析。
if it can be appealed, make the appeal report and submit to customer for appeal. If it need to do further analysis, return the parts to plant timely.
10. 根据需要和可用的情况，支持新项目在客户处顺利量产并监控客户处量产质量，如装车节点的现场参与，积极反馈信息给项目组。
As needed and as available - Supports new project launch and monitors the quality of the launches at Customer., i.e. participate in customer assembly milestone, feedback information to project team.
11. 对于客户Scorecard方面的影响，支持其他CQS和客户进行协商沟通，使其影响到最小。
For the customer's influence on Scorecard, support other CQS to negotiate and communicate with the customer to minimize the impact.
12. 在指定区域的客户处，支持海外业务相关的质量问题的解决。Supports oversea business related quality issues solving which occurred in the designated OEM location.
13. 协助直线经理,对流程进行改造,标准化的制订,使团队达成目标.
Assist line manager to do improvement on CQS work flow and standard creation, make team to achieve the target.
14. 协助上级经理布置的任务。
Support other tasks assigned by line manager.

B. CQM dimension 区域CQM维度
15. 担当指定的OEM区域的CQM角色。
Take Divisional CQM role which defined OEM.
16. 作为区域的CQM，虚线汇报给BU，并支持全球的CQM。
Reports dotted line to the Business Unit as Divisional CQM role which defined OEM, and supports Global CQM
17. 客户处对供应商质量和交付评价的主导者，流利操作客户门户网站/数据库。
Champion of customer supplier ratings on quality and delivery. Fluent in customer portal/databases
18. 参与客户计分卡月度评价评审。
Participates in monthly executive review of customer scorecard ratings.
19. 具备客户特殊要求的全部知识，并根据区域的CQM, CQE和CQS 的培训，使组织开展工作。 提供审核要求。
Has entire knowledge of customer specific quality requirements and makes the organization work accordingly with training of divisional CQM, CQE and CQS. Provides audit requirements.
20. 主导并培训AS066的执行。
Champions and train for AS066 implementation .
21. 代表奥托立夫管理层对客户在质量问题上的需求，例如高级别会议，客户的关键关注委员会等。
Represents Autoliv management level on customer demand in quality issues, for example high level meetings, customer’s Critical Concern Committee etc.

Basic Requirement,
Bachelor degree or above on Mechanical or Automobile professional;
A technical background especially in the automotive sector is a plus.
Electronic backgrounds are the best.
2-8 years professional experience
Workable English Skill