Sales
- Be constantly up-to-date regarding fashion trends, knows and monitors competitor brand market movement.
- Manages sales and optimizes each step of the sales process to boost cross selling and additional sales.
- Registration of client information in dedicated CRM system and build relation with client by enhance knowledge of client’s personal information.
- Ability to understand and analysis client’s purchase preferences in depth; competitor brand purchased, styles, colors, materials, etc.
- To recruit new client and contribute to expanding client base.
Clienteling Staff Training
- Assist store managers to be a role model and leader in training and coaching sales associate’s clienteling and selling skills.
- Maintain all confidential information for celebrities and VIPs;
- Support store manager with all clienteling activities and ensure sales associates are trained and well utilize available clienteling tools when appropriate in order to optimize Client benefit;
- In collaboration with store Managers, identify talented sales assistant for VICs management and suggest the best fit;
Business
- Continuously keen on developing your own/store portfolio of VICs;
- Foster company action plans and proactively propose ad hoc initiatives to support the store target achievement;
- Support the Store Manager in setting Staff individual targets for Client repurchase;
- Proactively propose and organize activities and targeted actions for individual Clients and Client groups;
- Develop and grow the made-to-measure program;
- Provide qualitative feedback to Store and local corporate Function on VICs requests;
Service
- Support the Sales Staff and directly intervene in case of a “tricky situation” happens with a VIC;
- Foster a deep Brand and product knowledge as a key contribution to the service;
- Respect and foster the Company standards in terms of grooming and behavior;
- Act as a contact point for clienteling operations and between stores for Clients buying in multiple stores (MTM event etc);
- Assist both stylists and celebrities on behalf of PR in their absence as requested whether for purchase, loan, or gifting;
- Finds “special” merchandise for clients including one of a kind samples;
- Oversees all aspects of the transaction including alterations, special handling, delivery, etc.
Client Relationships
- To help store manager to build knowledge of top clients by accumulation of qualitative client information.
- In collaboration with the local corporate Function, Landlord and other partners to maximize customer resources, propose and manage events and special experiences for VICs;
- Accompany the VICs to Brand / Company events /lunches/ Prada Rongzhai visit, etc.;
- Be available for appointments on/off site, special engagements, travel as needed;
- Participate in external events for clienteling activities and recruiting new clients ;
- Have a good understanding of the market and consumer trends in order to enhance the shop staff fashion sense;
- Serve as a brand ambassador for clients and celebrities that enter the boutique;
Requirements:
- Have solid understanding and practice of client service and development
- Come from competitors with solid CRM standard and Client base
- Be proactive
- Have social influence skills
- Have commitment and ownership