ESSENTIAL FUNCTIONS:
61 Create and handle shipment job
61 Send pre-alert and shipping advices to overseas
61 Prepare and present proper transport solution to counterpart and local sales dept.
61 Handle customer inquiries and complaints
61 Follow up with customer regarding shipments status
61 Coordinate and liaise with key personnel in other functional areas to provide update and status to customers
61 Collaborate closely with operations to jointly delivering excellence customer service
61 Attend to daily communication with overseas to ensure best service to deliver to customers

QUALIFICATIONS:
61 Good at written English & CET 4
61 Strong sense of responsibility and team work player
61 Customer service mind set


EDUCATION AND EXPERIENCE:
61 College degree or above
61 At least 2 years of working experience in similar position at Foreign forwarding companies