1. 向工厂质量经理，客户质量经理汇报；
Reports to the Plant Quality Manager and Customer Quality Manager
2. 负责客户满意度评分改善活动；
Responsible for acting on Customer rating and Scorecards improvements.
3. 介入客户端不符合事件的沟通，协调客户来访和客户审核；
Involves negotiations of NCEs and rejects, coordination of customer visits and audits, etc
4. 负责定期浏览客户网站信息，并及时汇报重要信息；
Responsible for checking information on customer’s website termly and reporting important information to relevant staff in time;
5. 协调客户质量问题解决，面向客户和问题解决相关团队。
Coordinates the problem solving for all customer quality concerns, interfaces with the customer and the problem solving team
6. 负责采取遏制措施，如协调顾客现场的挑选和任何的返工；
Responsible for taking containment action, ie. coordinate on-site sorting activities and any rework activity;
7. 负责跟踪并推动顾客质量问题的解决进程；
Responsible for tracing and drive on customer quality problem solving progress;
8. 协调处理和返回缺陷产品；
Coordinate the disposition and return of all defective products;
9. 组织推动CQS处理和相关过程的设置/执行，符合ALV的要求和顾客的要求；
Lead and drive on CQS handling & related process set up/ implementation, meet with ALV requirement and customer requirements;
10. 早期介入新产品质量(TG3后)，验证和推动产品质量在顾客处的改进；
Early involve in new product launch quality, verify and drive on new product quality improvement at customer site;
11. 组织售后索赔件和抱怨的解决方案；协调在期限内的处理和反馈；
Lead and conduct the solution for warranty parts and/or complain from after-market; Coordinate the disposition and feedback to customer on due date.
12. 作为窗口，负责变更信息与顾客的沟通，直至认可；
As window person, charge for change information communication with customer, till to get approval ;
13. 上级领导指派的其它工作；
Other tasks appointed by supervisor.