1）Provide customer oriented service at all times relating to commercial/contractual issues;
2）Manage customer issue escalations and lead the initiative to develop prevention and resolution for key customers;
3）Facilitate the provision of solution management, account management and enhancement of supply chain that meets and exceed customers’ expectations;
4)Responsible to lead the preparation and delivering Business Reviews/QBR with customers
Responsible for the success of continuous contract renewal with favourable Pricing and Terms;
5)Lead and coordinate all responsible contract renewal negotiation effort with internal depts
Prepare BCAs for business and investment requirements;
6)Provide regular updates to senior management on customers’ initiatives, strategies, etc for their strategic direction and development;
7)Support senior management in the shaping of strategic decisions;
8)Work with operation team to resolve customer-related issues, and be responsible for business and profitability growth;
9)Identify and develop potential and sustainable customer relationship to the growth of new opportunities;
10)Engage with BD and Solution Design to materialize potential addition business from customers;
11)Work with Ops to ensure the delivery of quality service to customer and the compliance of SLA and KPI;
12)Actively promote the exchange and adoption of “Best Practice Sharing” within country to leverage collective learning and to improve consistency and productivity;
13)Continually review and improved business processes to increase productivity and improve.