Job Description Version: Main Objectives/ Area of impact
61 to manage own retail sales generation and profitability within the region;
61 oversee the store operational functions of managing the business and comply with company policies and developing goals.
Influence on business and organisation:
Main Position Tasks:
1. Regional Own Retail Sales & Profitability:
o Set and agree accurate, achievable sales targets across all stores, and ensure all stores meet or exceed the agreed sales targets by ensuring all company standards are met and by providing motivation and direction to shop staff to maximise all sales opportunities.
o Analyse sales trends and recommend the correct range and mix of product for the profile of each store in order to maximise sales and profit.
o Maximise profits across all regional stores by the effective control and management of all costs to meet and exceed the company targets, including expense, salaries, overtime, discounts, etc.
2. Regional Own Retail Development:
o Responsible for new shop feasibility proposal, grand opening, relocation, terms negotiation with local landlords, and other shop projects management.
3. Retail staff management:
o Manage, motivate and direct all store staff by conducting productive store visits using the Branch visit sales report which will set specific objectives which will improve and continue to develop our business.
o Conduct appraisals, training and mentoring which increases the performance of employees and instructs and guides them to achieve their own accountabilities to Villeroy & Boch standards.
o Professionally interview and recruit candidates who accurately match the job requirements and person specifications, on time and within budget, ensuring all shops are adequately managed always.
o Accurately identify and professionally tackle performance issues which set out the desired performance standards and provide the help and guidance to achieve them.
4. Retail Operation:
o Customer Service: Ensure all shop staff are well trained in and offer the highest levels of product knowledge and service to customers always to maximize sales and customer loyalty.
o VM: Ensure all stores meet with all corporate guidelines in terms of visual merchandise to maximize customer flow and sales results.
o Stock & Info Management: Ensure all stores manage their stock and information system in a timely accurate way.
5. Task:
o (No specific details provided in the document for this task)
Required Qualification:
61 College/University Degree qualified in a marketing / retail management
61 Relevant 8 years of retail Sales, Developing & operation experience
61 Excellent interpersonal, communication and negotiation skills
61 Good analytical, organization and problem-solving skills
61 Presentable, highly-motivated, adaptable
61 Attention to detail, Customer Orientation and Cost Consciousness
61 Proficiency in computer literacy
61 Excellent spoken and written English and Chinese