Responsibilities:

Able to review and understand as-is processes within any business. Based on that information, suggest a more efficient model and workflow process.
Research, design, and develop the salesforce models based on the client specifications
Liaise with stakeholders to understand the structure, policies, and operations of the organization, and recommend solutions that enable the organization to achieve its goals.
Check with the User/client their requirements and translate requirements, change in requirements and clarifications regarding the logic of the reports to the development team.
Prepare various business documentations namely process maps, user stories with detailed acceptance criteria
Provide references for users by writing and maintaining user documentation; providing help desk support & training users.
Ensuring client solution requirements are understood and met by applying industry best practices and detailed knowledge of the Salesforce platform to design optimal client solutions.
Creating and delivering innovative, client focused Salesforce solutions update the existing software, enhances existing software capabilities, and develops from scratch based on the client requirements gathered and direct software testing and validation procedures.
Integrate any existing software at the client side with the newly developed salesforce solution for the client not limited to middleware software integration.
Leading the delivery of assigned client projects and contributing at all stages of project delivery in accordance with Viseo Delivery Methodology standards.
Providing clear visibility on the status of in-practice projects underway and planned.
Provide functional expert and authoritative advice, guidance, and training within the areas of service and providing leadership in continuous improvement of delivery practices and adhering to CDM standards.
Developing and maintaining relationships with client stakeholders throughout a project to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth.
Liaising and working with technology teams and vendors to ensure alignment between technical and functional specifications and business objectives and to identify areas to reduce implementation efforts