职位信息
Job / Position Focus
1 Meeting with customers to discuss their solution needs and site requirements.
与客户会面，讨论他们的解决方案需求和现场要求。
2 Foster a positive customer experience through a professional, engaging, and approachable attitude.
通过专业、敬业和平易近人的态度培养积极的客户体验。
3 Mapping out the installation location/area and assessing equipment requirements.
绘制安装位置/区域并评估设备需求。
4 Installing equipment and cabling in factories and Dc’s/warehouses.
在工厂和Dc /仓库安装设备和电缆。
5 Troubleshooting system and network issues. Apply troubleshooting and problem-solving skills to resolve technical issues with offered solutions.
排除系统和网络问题。运用故障排除和解决问题的技能，根据提供的解决方案解决技术问题。
6 Installation and setup of equipment, including computers, network devices, barcode scanners, tunnels, portals, tabletops, overheads, and other read zones.
设备的安装和设置，包括计算机，网络设备，条码扫描器，通道，入口，桌面，架空设备和其他读取区。
7 Providing basic operating instructions.提供基本操作指导。
8 Completing job reports.完成工作报告。
9 Maintaining toolkits and spares parts inventory.维护工具箱和备件库存。
10 Provide timely and accurate status updates to customers and internal stakeholders and communicate needs and expectations of customers to internal stakeholders.
向客户和内部利益相关者提供及时准确的状态更新，并与内部利益相关者沟通客户的需求和期望。
11 Support procedures and policies, including documenting technical support cases in relevant systems and ensuring all relevant communication, documents, and files related to the case are accurately archived.
支持程序和政策，包括在相关系统中记录技术支持案例，并确保与案例相关的所有相关沟通，文件和文件准确存档。
12 Actively participate in and contribute to internal technical support efforts and special projects, including training new technicians and testing new products.
积极参与内部技术支持工作和特殊项目，包括培训新技术人员和测试新产品。
13 Strive to continuously enhance knowledge of r-pac’s products, processes, and policies.
努力不断提高对r-pac产品、流程和政策的了解。
14 Escalate support cases not within own skill sets in a timely and effective manner.
以及时有效的方式升级超出自己技能范围的支持案例。