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Sales Butler (English&Mandarin speakers) ID176873
8-9万/年
人 · 本科 · 3年及以上工作经验 · 性别不限2024/12/20发布
五险一金带薪年假带薪病假年终奖金绩效奖金专业培训定期体检零食下午茶定期团建出差补贴

虹口区东大名路358号国际港务大厦15F

公司信息
皇家加勒比游轮船务(中国)有限公司

外资(欧美)/10000人以上

该公司所有职位
职位描述
Sales Butler (English and Mandarin speakers)

POSITION SUMMARY:
Office-based role supporting Direct Cruise Consultants in managing guest bookings post-sale, key objectives will be improving service quality and booking retention through pro-active phone and e-mail contact.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Liaise (phone and e-mail) with Cruise Consultants and guests, as *** point of contact for post-sale services such as:
- Air bookings and service
- Hotel/Land/Transfer requests
- Visa information
- General administration (documents, guest information, booking updates etc.).
- General guest queries.

-Manage customer data in CRM.
-Facilitate post-cruise guest relations issues, and other escalations.
-Assist in last-minute guest communications (phone and e-mail).
-Ad hoc tasks and projects as required.

KNOWLEDGE AND SKILLS:
-Have at least 2 years' experience in a similar customer service, sales administration or sales support role.
-A high level of computer literacy – Excel, Word etc.
-Motivated, can-do team player.
-Strong communication skills, verbal and written.
-Diligent and process driven, with high attention to detail.
-Existing experience in travel industry highly valued.

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