You will be part of our Information Technology team, adding your expertise + skills to the delivery of Customer + Operational Excellence.

Your primary objective will provide a primary point of contact for employees who are seeking IT assistance. You will collaborate with global teams to implement high quality solutions to ensure client satisfaction.

Responsibilities:
You will do this by working with a variety of internal stakeholders while focusing on the following key objectives:
61To setup + configure company deployed applications (e.g. Windows 10 OS, MS Office, Acronis, BitLocker,Lansweeper, Zoom, Kaseya etc.).
61To provide resolutions for issues raised via remote troubleshooting through diagnostic techniques +pertinent questions.
61To be responsible for tracking + administering our IT assets.
61To comply with all internal standard help desk procedures (e.g. ticket logging, recording of incident resolution).
61To update stakeholders on incident resolution progress on a timely basis
61To improve customer service quality by evaluating + re-designing processes, establishing + communicatingservice metrics, monitoring + analyzing results
61To prepare error diagnostics + detailed problem descriptions for escalation as required
61To perform assigned routine tasks related to IT.

Your strong technical skills + knowledge of IT management, along with your stakeholder relationships will be the key to your success.
You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for.