Position Summary
This role is to provide timely and quality support on full spectrum service/sales process and activities to SMS team in mainland China.

Requirements
Education
1、Bachelor degree in business administration, management or relevant field

Experience
1、 2 years or above in sales and/or service administration (e.g. SAP/CRM experience)
2、Experience in cross function collaboration with sales, customer service, logistics, accounting, cross-region peers and HQ administration

Other skills
1、Good English communication and writing capability.
2、Good knowledge on SAP/CRM , Experience in SAP S/4 HANA is a plus
3、IT skills: all Office software, especially Excel
4、Knowledge/skills: Customer Service, Logistics, Data Management & Reporting
5、Personality: Positive working attitude, passionate, high patience, team spirit, responsible, detail-oriented
6、Good communication skills cross functions and regions, semiconductor experience is a plus

Main Tasks
1、Create / validate quotation and invoice to internal and external customers
2、Support quotation and purchase order process on tools and spare parts sales through SAP/CRM
3、Coordinate sales and service activity in SAP/CRM, maintain and ensure proper entries of sales, service labor and parts transactions. Closely work with sales and service team.
4、Generate data for monthly/weekly report upon request
5、Using CRM data for statistical analysis to support business.
6、Provide timely support on related service activities and follow up discussions
7、Assist goods and sample return, exchange, or cancellation process by working with logistics
8、Maintain customer, vendor, forwarder profile, service contract, and material master data in SAP
9、Coordinate with logistics and finance team follow-up on customer payment/delivery
10、Support back office administration work and other ad-hoc support
11、Facilitate internal and external communication and alignment with sales operation, logistics team, and headquarters