JOB DUTIES & RESPONSIBILITIES
1. Manage & monitor E-Clienteling tool routine operation, data, issue, training, etc.
2. Act as a liaison with local and central product team, to follow up with China tickets through Service Portal and optimize user experience
3. In charge of WeCom platform operation, digital tool implementation and all related communication to boutique
4. Co-work with Retail, EC, IT team to develop new digital initiatives that can improve E-Clienteling related solutions
5. Provide E-Clienteling tool analysis and report based on performance tracking
6. Regularly track competitor’s actions and share related insights
KEY REQUIREMENTS & COMPETENCIES
1. At least 2+ years' experience of digital, technical or WeChat products
2. Basic technical knowledge of WeChat solutions and ecosystem, including WeCom
3. Proficiency in both written and spoken mandarin, fluent in English
4. Strong communication skills, excellent organizational, time and self-management skills
5. Detail-oriented, with a dynamic / creativity mindset