职位描述

Provide training and coaching for new hires, including business knowledge and procedure, call/email/chat handling process, platform features, soft skills training and organization culture

Provide refresh and upskill training for tenure advisor, including business and procedure update, soft skills and communication skills training

Manage and track training quality and effectiveness

Follow training related SOPs, hand in training and coaching documentations in time to manage and report training progress

Training courses development such as new product/new system, soft skills training materials Communicate/discover training needs, develop the training schedule

Class management and keep close cooperation with service teams to continuously output qualified employees in line with the job requirements for the team

Conduct training satisfaction surveys, get feedback from the trainees and analyze improvements and opportunities

Ability to work as part of a team or individually, with initiative

Complete other tasks and other training projects assigned by training supervisor



任职资格

Full-Time Bachelor’s Degree or above

Proficiency in both verbal and written English (or Cantonese/Japanese/Korean/any other IBU service language as required)

Working experience in training or related functions, or working experience in IBU CSC is must. One of working experiences in Contact Center or Travel Industry is plus;

Proficiency in presentation skill and good communication skill.

Office software, such as Word, Excel, PowerPoint, Visio, X-mind, and being familiar with online training tools. Relevant online training experience is preferred.

Self-motivated, strong learning ability and execution force