岗位职责

- Create CRM strategy for offline program channel.
- Set-up a solid action plan with timeline, KPIs, and deliverables to
- Monitor and analyze CRM performance metrics to identify areas for improvement and drive data-driven decision making. Work with data team to detect business opportunity and risk, and together come up the consumer segment approach plan.
- Lead and manage the day-to-day offline CRM operations.
- Cross-functional teamwork with stakeholders for planning, review and KPI set, e.g., OL & Offline sales leaders, CRM, digital, etc.
- Inspire and lead offline CRM team to achieve business goals.

任职要求：
61 Bachelor’s degree or above
61 Minimum 5 years’ experience and 3 years at offline CRM domain with relevant experience
61 Familiar with PPT, EXCEL
61 Familiar with Wecom（企业微信）and wechat eco-system
61 Data -driven
61 Consumer centric and service-oriented mindset and focus
61 Good communication skill, team spirits with open-minded approach
61 Multi-task and cross functional collaboration skills