Leading the onsite events and reporting to the event manager. 1. Meeting Planning and Coordination: - Collaborate with clients to understand their meeting objectives, requirements, and expectations. - Develop detailed meeting plans: including agendas, schedules, and venue arrangements. - Coordinate with internal departments, such as catering, audio-visual, and housekeeping to ensure seamless service delivery. 2. Building bilingual tour guide - Able to take both Chinese and English tours of the site. - Prepare different presentation guidelines according to the different types of visitors and visit routes. - Flexibly give presentations according to different themes of activities. - Continue to improve the tour guide's skills to achieve a higher professional standard. 3. Venue Management: - Inspect meeting venues in advance to ensure they meet the standards and requirements of the event. - Oversee the venue's setup and decoration, including arranging furniture, setting up equipment, and putting up signage. - Ensure the venue is clean, tidy, and in proper order throughout the meeting. 4. Resource Allocation: - Manage and allocate resources such as staff; equipment; and materials (Event and protocol materials, etc.) effectively. - Active storage and asset management, leading the team in semi-annual reconciliations. - Schedule and assign tasks to conference service staff; ensuring they understand their responsibilities. - Monitor resource usage and adjust as needed to avoid waste or shortages. 5. Guest Services: - Greet and register guests upon arrival, providing them with necessary information and assistance. - Handle guest inquiries and complaints promptly and professionally; ensuring guest satisfaction. - Arrange for special guest needs such as dietary restrictions, accessibility requirements, and transportation. 6. Facility officer Management: - Prepare and manage the meeting proposal including estimating costs, tracking expenses - Seek cost-effective solutions without compromising the quality of the meeting. - Provide financial proposal and work and project report and monthly report. -Manage and control onsite service suppliers such as mailing, landscaping, and pest control. 7. On-site Supervision: - Present during the meeting to oversee all operations and ensure everything runs smoothly. - Coordinate with speakers, presenters, and other participants to address any on-site issues or changes. - Ensure compliance with safety and security regulations and emergency procedures. 8. Post-meeting Evaluation: - Gather feedback from clients’ guests and staff to evaluate the success of the meeting. - Analyze meeting data and performance metrics to identify areas for improvement. 9. Position Backup: - As a temporary backup for the soft team similar positions when necessary.
9. Other Tasks: - Perform other duties as assigned by the client and Account manager. Required Knowledge and Skills: 1. Good at office software (Word, Excel, PPT); 2. Basic financial concepts and knowledge 3. Good oral communication, and excellent presentation in English and Chinese, and written expression skills. 4. Conscientious and meticulous in work, good understanding, and comprehension, good at summarizing; quick response, responsibility, execution, and confidentiality. 5. Excellent logical thinking, data analysis, and forecasting skills, strong organizational coordination, communication and interpersonal skills, team leadership and collaboration, good at business relations and event organization and execution. 6. The ability to react quickly and learn proactively. The ability to deal with matters efficiently and independently with a strong sense of time, and strong pressure resistance. 7. Accept overtime due to urgent and important tasks and work. Qualifications and Education: 1. Bachelor’s degree or above, Hospitality management-related background, and rich experience in banqueting and conference operations and management. 2. In good appearance. 3. Be experienced in banquet procurement and the ability to produce proposals and quotations. 3. At least 3 years of relevant working experience, with experience managing a team of more than 5 people in conference and banqueting operations. 4. Relevant work experience in large international corporations and foreign-owned enterprises is preferred.
