Responsibilities：
1. Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool
2. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.
3. Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.
4. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
5. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field.
6. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis.
7. Supports the generation of documentation such as SOP’s and BKM’s. Creates and reviews documentation covering technical improvements, system upgrades,
and support plans. Presents at customer level. Ensures field implementation.

Requirements:
1. MS or BS in Physics, Electrical, Mechanical Engineering or related fields
2. Working experience in semiconductor for 5+ years, PVD and dry etch experience is preferred
3. Strong logical thinking, hands-on, presentation skills
4. Self-motivator with sense of urgency and accountability
5. Good communication skills, written and verbal, in both Chinese and English
6. Proficient in MS Office products including PowerPoint and Excel
7. Be able to travel domestically