Job Descriptions:
1.Diagnosis and rectification of technical problems that may occur during operation of the application via the ticket tool.

通过工单工具诊断和纠正应用程序运行过程中可能发生的技术问题。

2.Collaboration with external service providers to solve complex technical problems

与外部服务提供商合作解决复杂的技术问题

3.Support with the implementation of system enhancements.

支持实施系统增强功能。

4.Administration of user accounts and roles and maintenance of the authorisation concept within the "SAP FSM" service application.

在“SAP FSM”服务应用程序中管理用户帐户和角色，并维护授权概念。

5.Creation and maintenance of system documentation and knowledge articles.

系统文档和知识文章的创建和维护。

6.Continuous monitoring of the Service Management application, including monitoring the interfaces.

持续监控 Service Management 应用程序，包括监控接口。

7.Planning and carrying out technical training for the application in the region.

在该地区进行 LANNING 并针对该应用进行技术培训。

8.And other duties as assigned.

其他经理分配的任务。

Job Requirements:

1.IT expert with completed vocational training or comparable. 2-3 years

已完成职业培训的 IT 专家。2-3 年经验

2.Preferably SAP Field Service Management knowledge available.

***有 SAP Field Service Management 知识。

3.Knowledge of SAP GUI, Cherwell and Jira/Confluence

了解 SAP GUI、Cherwell 和 Jira/Confluence

4.Service-orientated interaction with internal customers

有很强的服务和沟通意识

5.Good knowledge of English is mandatory for cooperation.

良好的英语知识是合作的必要条件。

6.Bachelor degree or above in Information Technology or related field.

信息技术或相关专业本科或以上学历。