Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Definition
Provides administrative support and coordination activities for a team of people.
Responsibilities
61 Answering telephone, taking messages and answering routine questions.
61 Maintaining vacation schedule and master schedule of whereabouts for staff.
61 Maintaining master copies of organizational policy and procedure manuals and keeping them up-to-date.
61 Typing and distributing memos, meeting minutes and presentations for staff.
61 Facilitating domestic and international travel arrangements; assisting in payments, expense processing, and charge card reconciliation.
Degree Requirement
Degree or equivalent experience desired
Skill Descriptors
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Level Working Knowledge:
61 Demonstrates experience participating in productive collaborative processes.
61 Under guidance, initiates collaborative meetings.
61 Assists in communicating shared goals with diverse groups and parties.
61 Helps promote collaboration across generations, functions, regions, and levels.
61 Helps solve business problems and meet business goals through collaborative processes.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
61 Delivers helpful feedback that focuses on behaviors without offending the recipient.
61 Listens to feedback without defensiveness and uses it for own communication effectiveness.
61 Makes oral presentations and writes reports needed for own work.
61 Avoids technical jargon when inappropriate.
61 Looks for and considers non-verbal cues from individuals and groups.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Basic Understanding:
61 Explains the value of a disciplined approach to problem solving.
61 Describes problem reporting and escalation practices.
61 Utilizes accepted procedures for problem analysis and resolution.
61 Identifies key aspects of problem-solving techniques used in own area.