Lead creativity and innovation to deliver exceptional customer experience,drive traffic to offline stores
- Support for New Boutique or Retail Corner Projects preparation and opening
- Assist LM to develop Mystery Shopper program and lead successful initiatives of improving customer satisfaction,could conduct service excellence on-site coach at offline stores
- Assist LM to develop Master Class script content, roll-out new master class sessions and other offline experience workshops
- Assist LM to develop VM guideline for retail network, manage staff uniforms and VM props
- Assist LM to manage Demo agencies, implement actionable solutions for retention &recruitment at Retail Corners
- Carry out intra-team motivation activity, sales competition, service assessment, recipe-making competition and others In-store Innovation projects development, e.g. engraving machine, coffee art, new product communication, and others Online to offine traffic driving innovations
- Internal and external cooperation with cross-functional projects, e.g. Wecom, POS and others, monitor and analyze results to dentify trends and opportunities for improvement
-Able to work in Boutiques and Retail Corners periodically.
-Able to travel to assist with new store openings; trainings, etc.
- Able to work occasionally on weekends.
- Ensure Compliance:
All activities are aligned and validated with Local & HQ relevant stakeholders.All communication, activity terms & conditions are compliant with local laws and Nestle Nespresso guidelines