What is the Job about
● Answer the customer's daily 400 service hotline to avoid any omissions.
● Having basic knowledge of pump products, able to quickly solve simple problems raised by customers.
● To coordinate technical support of internal and ASPs to provide effective and efficient service to customer.
● Supporting certain special application markets and projects, demonstrates high degree of understanding of customer needs.
● Provide unique insights and solutions for specific customer needs. Applying good professional knowledge builds trust with customers, sales, service partners and other internal functional teams

Your main responsibilities
● Responsible for identifying / assessing (technically) an incoming request from a customer for service purposes, either by telephone or by mail.
● Familiar with the company's products and services, providing accurate information to customers.
● Accurately record the information and issues provided by customers to ensure that problems are properly resolved.
● Communicate with customers in a friendly and professional manner to provide a satisfactory customer service experience.
● Regularly organize information, summarize reports, and provide analysis suggestions.
● Cooperate with colleagues to provide administrative support to the service workshop.
● Participate in technical training for water pumps, especially with a deep understanding and comprehension of products in DBS market.
● Based on communication with customers, provide feedback and suggestions to superiors to improve customer service processes and product quality.





Your background
● At least 3years’ experience in administration or coordination.
● At least one year of work experience in telephone customer service.
● Diploma or degree holder in mechanical or electrical.
● Have good communication skills and complaint handling skills.
● Experience in Microsoft Office and SAP system.
● Communicative, good at making connections (inside and outside), independent, sturdy, initiative-oriented, result-oriented.
● Comprehensive execution power, ability to visualize the progress and report to related stakeholders on regular basis.
● No gender requirement
● Working with People
● Relating and Networking
● Delivering Results and Meeting Customer Expectations
● Achieving Personal Work Goals
● Accountability, Customer Centricity, Collaboration
● Adhering to Principles and Values
● Persuading and Influencing
● Motivated and ability to make change
● Learning and Researching