61 Work as part of a project team to deliver SIP PSTN services into HSBC 61 Work alongside HSBC’s carrier partners to migrate from traditional PSTN (TDM) to SIP based services 61 Analyse and evaluate DDI/DID usage to estimate network bandwidth requirements 61 Provide expertise on dial plan modifications required to accommodate the new services 61 Plan change in accordance with HSBC Change management standards 61 Work collaboratively with teams both within the organisation and third party vendors 61 Work with business and technology stakeholders to deliver robust, efficient solutions that are cost optimal and highly resilient Qualifications
To be successful in this role you should meet the following requirements: 61 Fluent in English Language (Verbal and Written) 61 Experience in design of Unified Communication technologies 61 Strong Technical background, having 10+ years experience in the following technologies: o Cisco Unified Communications Manager (CUCM) o Cisco ISR (Voice Gateways) o Oracle SBC o Technical experience of other technologies that interact with UC platforms (network (including firewalls), media recording etc) 61 Experience of delivering carrier based SIP PSTN services into large organisations 61 Experience of working with global/regional voice carriers 61 Educated to degree level in a field relevant to the role 61 Experience in IT projects delivery 61 ITIL Qualified and/or highly experienced with ITIL Processes (Change, Incident, Problem Management) – Experience of Service Now ITSM platform is advantageous 61 Experience of working in a large global environment 61 Experience in Audit, Risk and Compliance
