Job Title: Implementation Associate亚太区执行助理 办公地：上海 薪资：10-18K + 奖金 经验要求：2-5年物流或供应链背景+ webtool/产品；具有适应市场的产品知识储备（有科技公司工作经验优先考虑） 商科或经营类专业本科以上学历 该岗位需境内外交流，只接受英文简历投递 Are you looking for an exciting opportunity to join a fast-growing international company that offers a steep learning curve? Do you want to work in a multicultural environment within the digital and logistics sectors, where you'll have real responsibilities and gain a global perspective? If diligence, high energy, and business acumen are your strengths, this position is perfect for you. Easy4Pro is transforming logistics! Our SaaS platform helps businesses manage procurement with smart, data-driven solutions that bring efficiency and flexibility to logistics operations. Join a fast-growing, innovative team that’s making logistics easier and more sustainable. We are looking for a Chinese Speaking - Implementation Associate - Asia (Shanghai-China) and reporting directly to the Implementation Associate Manager. Your Role: As our team member in Asia, you’ll be key to Easy4Pro’s growth in APAC. Based in Shanghai, you’ll lead client implementations, be their main contact, and help establish our presence in this region. Job-Responsibilities 1.Implementation: ●Work closely with our customers in APAC to support the rolling out of Easy4Pro in their organization ●Be the main contact for APAC customers ●Analyze the Asian market and its opportunities ●Provide training and support to users at the start phase ●Pro-actively coordinate and plan tasks and be aware of all aspects of your customer’s projects with a high level of organization 2.Retention & Upselling: ●Customize our tool in close alignment with the customers’ requirements and evaluate their needs to offer tailor-made solutions ●Identify downtrading customers and take all necessary actions to ensure that their activity goes back to normal ●Understand and identify possible improvement ideas to our product according to the Asian market's needs ●Identify troubleshooting issues and coordinate with the helpdesk team to always keep improving our customers’ journey ●Monitor & update the CRM 3. Others: ●Assist Easy4Pro to achieve the needed fit to market product for Asia ●Produce all necessary tools, communication & materials to support the users' onboarding, training, retention & upselling ●Support the Implementation Manager in daily project management ●Support the Customer Success Agents in case of accrual workload Your profile: ●Experience in logistics and supply chain ●Must speak English and Mandarin/ Native Chinese fluently. Other languages are an advantage. ●Based in China, Shanghai ●University Degree, B.S. or Master, business or entrepreneurship ●Product knowledge to understand how to fit the market (experience in a tech-company is plus) ●A self-starter who can demonstrate a high level of organization & independence ●Strong client communication abilities and capacity to communicate regularly on the project follow up with diverse stakeholders ●Strong analytical and problem-solving skills, customer-oriented ●Experience in B2B selling digital/web applications tools ●Experience in project management ●Willing to travel within Asia ●You are also dynamic, highly motivated, rigorous, team player, hands-on, customer-oriented, flexible, helicopter view, cost-conscious, and persuasive. What we offer: ★ A key role in a successful and financially stable start-up. You can be part of this process from an early stage and be an integral part of an exciting project. ★ An innovative product that is unique in the market and some showcases that prove its value at well-known blue chip companies like Adient or Faurecia. ★ A young and international team and a nice working environment.
