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Customer service specialist/ 客服专员
1.2-1.8万
人 · 本科 · 3年及以上工作经验 · 性别不限2025/02/06发布
五险一金节日福利带薪年假周末双休职业发展

企业天地-1号楼

公司信息
上海伊库贸易有限责任公司

外资(欧美)/少于50人

该公司所有职位
职位描述
Essential skills and qualifications/必备技能和资格:

1. Basics knowledge of sales. / 了解销售和贸易的基础知识
2. Basic know-how of OTC. / 掌握订单到付款的业务全流程
3. Commodity know-how / 大宗交易的基本常识
4. Excellent Microsoft Office Suite (Word, Excel, Outlook, Power-Point). / 优异的数据分析能力
5. Strong external and internal business communication / 较强的对外和对内的业务沟通能力
6. Procedure for concluding business contracts. / 熟悉商业合同签订程序
7. Have experience in sales planning or assistant or marketing orientation role is prefered / ***有前端工作经验
8. Accuracy & attention to details when working towards tight deadlines. / 关注细节,有时间观念
9. Strong customer focus and process orientation. / 关注客户诉求,同时尊重流程
10. Self-motivation and results orientation / 自驱力强且结果导向
11. Strong customer focus and customer needs dig-out / 客户需求导向.
12. Computer software, rules of operation of computer and office equipment, means of communication/了解计算机软件、计算机和办公设备、通信和通信设施的使用规则
13. Good English reading, written, listening and oral English / 英语基本输入输出能力
14. Ethical norms of business communication accepted in native and foreign cultures./了解本国和外国文化中的商务交流道德规范。

Job task and responsibilities/工作任务和职责:

1. Guarantee the operational excellence after alignment with sales team for better customer satisfaction. / 保证日常的与销售达成一致的高质量运营落地执行,提高客户满意度
2. Organizes and participates in S&OP meeting and raise the improvement suggestions and follow up./组织并参与运营优化的的月度会议,并提出改进意见并落地执行。
3. Initiate the customer contract in the system and follow up with customers on the contract details & timely check with sales. / 和销售确认具体交易信息后,完成从订单到付款的交易全流程解锁
4. Communicate cross-functionally including plant with batch allocation with sales planning, logistics with ETA and ETD, finance with payment etc. to guarantee the operational excellence. / 跨部门交流,和销售计划交流工厂交流产品质量和批次信息,和物流交流补货时间,和财务交流付款和开票信息等,保证高效运营
5. ptimize the order to cash process with sales team and alert sales when abnormal orders occur such as overdue orders together with finance, etc./优化OTC流程,提醒销售关注异常订单情况
6. Manage the receivables, DSO and overdue in an effective way and provide sales forecast monthly. / 管理应收,超期同时进行销售预测,配合销售提高预测准确性。
7. Regularly improves their professional competencies through planned professional development, self-training, and additional training./通过有计划的职业发展、自我培训和其他培训,定期提高自己的专业能力
8. Performs other assignments of the management within the scope of their activities, as defined by the job description, internal regulatory and methodological and administrative documents in the Company./在自身工作范围内,根据职务规程、内部规范方法文件以及行政文件的规定,执行公司管理层的其他指示。

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