Responsibilities
- Supporting sites in developing effective improvement strategies and ensuring they have the right resources.
- Acting as the key liaison between the Global Quality team and regional sites to set and align on goals, plans, and metrics.
- Training and mentoring quality representatives in partnership with site leaders.
- Leading efforts to maintain ISO certifications and industry standards while driving cross-functional quality initiatives.
- Taking charge of major customer claims and production quality issues, ensuring swift resolutions with the right expertise from R&D, Operations Technology Director (OTD), and other critical teams.
- Aligning regional quality efforts with global strategies to ensure consistency and best practices.
- Contribute to the Global Quality Team, helping shape short- and long-term plans for improving the Quality Management System.
- Drive the Global Quality Strategy in the region by leading key projects and ensuring process alignment across sites.
- Support new quality personnel onboarding, ensuring a smooth transition and effective training.
- Assist multiple sites with quality-related problem-solving and continuous improvement initiatives.
- Analyze performance data, identify risks, and develop Quality Improvement Plans (QIP) to address trends, reduce costs, and enhance compliance.
- Oversee the Quality Management System (QMS) at sites, including audits, complaint handling, process validation, and regulatory compliance.
- Serve as the main contact for major quality issues, collaborating with customers and internal teams to resolve concerns effectively.
Requirements
- Master’s degree in Chemistry or Chemical Engineering is highly preferred.
- Quality management and auditor certifications are a plus.
- At least 10 years of experience in the chemical industry, ideally in a similar role or a technical support function.
- Strong critical thinking, analytical, and problem-solving skills, with the ability to assess financial, market, and data trends.
- Excellent networking, communication, reporting, and presentation skills to engage both internal and external stakeholders.
- Familiarity with cost and inventory control, internal controls, economic evaluations, and SAP data structures.
- Ability to make sound decisions in complex situations, involving the right people, assessing risks, and taking responsibility.
- Skilled in leading teams, driving collaboration, and influencing stakeholders to achieve shared goals.
- A proactive approach to challenging the status quo and driving ongoing process improvements.
- Strong understanding of product lines, statistical tools (SPC/SQC), and data-driven decision-making.
- Ability to build relationships at all levels, inspire teams, and drive alignment across business functions.
- Comfortable working in a collaborative environment, yet ready to take a hands-on approach to daily challenges.
- Willingness to travel within the region to support multiple sites.
- Proficiency in local language and fluent English is required.