A brief summary of the provided position as below 本职位概述如下：
The main responsibility of this position is to ensure that Dealers warranty claims are managed and follows the global policy given by Scania Factory, Technical and Safety campaigns are performed and administrated as requested by the Scania Factory and Local Authorities.
该职位的主要职责是应当确保经销商能够依据Scania全球保修理赔的政策来处理索赔, 确保执行Scania原厂所发布的技术及安全专案，并依国家法规要求处理专案和市场宣导
Duties and Responsibilities任务和职责:
Ensure that warranty claims are handled correctly to Dealers and Factory 确保经销商和工厂能正确处理索赔单
Ensure that claim audits are carried out continuously at Dealers 常规性地审核经销商的索赔单.
Establish KPI to monitor claim costs and report continuously to the management 建立KPI以监控索赔成本并持续向部门经理报告
Manage global warranty KPI to understand China position. 更新全球索赔信息以了解中国市场的索赔状况
Participant daily technical meeting to understand market information. 参加每日技术会议以了解市场技术信息。
Translate, update and distribute changes in warranty policies and procedures 翻译,更新并发放索赔政策及流程.
Conduct warranty training on all levels 负责所有层级的索赔培训
Prepare and report campaigns fulfilment to management and dealers 监督召回的执行情况,并向经理和经销商报告
Coordinate and create warranty Top 10 list continuously 收集相关索赔情况并编写索赔TOP10
Report Recall Campaign to government 向政府部门汇报有关安全的召回专案
Education and/or Experience 教育背景/经验：
University education in appropriate discipline 大学本科毕业或同等学历
Previous experience from automotive industry 在商业车辆行业有相关的工作经历
Product knowledge with focus on Warranty claim 产品知识并专注于保修理赔的领域
Proven ability to work accurately with figures and spreadsheets in combination with good computer skills in a Microsoft Windows environment; 熟练处理处理数字和表格;能够熟练操作微软系统和计算机操作系统;
Good in reading and writing English 良好的英语口语和写作能力