Are You Ready to Drive Efficiency and Deliver Exceptional Service?
Are you passionate about working in divers global service teams?
If so, you could be our Service Operations Lead APAC

Do You Also Believe People Are a Company’s Greatest Asset?
1. Strategic Support: Assist the Service Operations Director in turning strategies into practical plans and helping with the implementation of new initiatives.
2. Process Improvement: Focus on streamlining service processes, improving efficiency, and ensuring compliance with standards.
3. Cost Management: Support cost control efforts by monitoring resource use and ensuring effective service delivery.
4. Data Analysis: Use data to identify trends, conduct root cause analysis, and suggest improvements for the service department.
5. Project Coordination: Coordinate key projects, including AAA, Seamflow, and SOS team initiatives.

What Are We Looking For?
1. Education: Minimum of a Diploma in Business Administration or a related field, with 5+ years of relevant experience. A Master’s degree is a plus.
2. Skills: Strong IT skills, including Ms. Office, Intermediate Excel, and PowerPoint. Ability to work with data and spot trends.
3. Language: Fluent in English (both written and spoken), with good reporting skills.
4. Competencies: Strong communication skills, customer focus, proactive attitude, and understanding of organizational dynamics.

Do You Want to Be Part of a Team Where Collaboration Drives Success?
1. Competitive Compensation: Attractive salary and benefits package.
2. Career Development: Opportunities for professional growth and advancement.
3. Dynamic Environment: Collaborative and supportive work environment.