Key Responsibilities:
Contract Renewals Management: Own and manage the full end-to-end process for service and maintenance plan renewals in your assigned territories toward quarterly goal.
质保合同续订管理：在指定区域内，实施管理完整的质保及维护的续订流程以实现季度目标。
Customer Relationship Management: Build and maintain strong relationships with existing customers to ensure a smooth renewal process and identify any potential upsell or cross-sell opportunities.
客户关系管理：与现有客户建立并保持良好的关系，以确保更新质保过程顺利，并识别任何潜在的再销售或交叉销售机会。
Data & Reporting: Maintain accurate renewal records in CRM systems and manage renewal status, forecast, and revenue recognition.
数据和报告：准确维护更新CRM系统中的记录，管理更新续保的状态、预测和金额。
Issue Resolution: Proactively identify and resolve any issues or concerns that could impact a customer’s decision to renew, collaborating with Customer Support and Sales as necessary.
问题解决：主动识别并解决可能影响客户续保决定的任何问题或顾虑，必要时与售后人员和销售人员合作。
Process Improvement: Continuously look for ways to improve the renewal process, increase efficiency, and enhance the customer experience.
流程改进：不断寻找改进质保续订流程的方法，提高效率，增强客户体验满意度。

Qualifications:
Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
本科学历，商业，市场营销或相关领域（或同等经验）。
2+ years of experience in customer success, Customer Service, Inside Sales/Telesales, account management, or renewals within the tech industry, preferably in a hardware/software environment.
2年以上在科技行业内有客户成功、客户服务、电话销售、客户管理或续保经验，尤其在硬件/软件结合行业者优先。
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
优秀的沟通和人际交往能力，能够与客户建立良好的关系和信任。
Proven ability to manage multiple accounts and meet deadlines in a fast-paced environment.
具备在快节奏环境中管理多个客户和按时完成任务的能力。
Strong problem-solving skills and the ability to think critically to resolve customer concerns and optimize renewal outcomes.
较强的问题解决能力和批判性思考能力，以解决客户关注的问题并优化更新结果。
Experience using Salesforce CRM, CPQ, SAP is a plus; Microsoft Office Suite.
有使用Salesforce CRM、CPQ和SAP的经验优先，熟练使用微软 Office办公软件。
Detail-oriented with strong organizational and time management skills.
注重细节，有较强的组织和时间管理能力。
Positive attitude, self-motivated, and eager to contribute to a collaborative team environment.
态度积极，自我激励，渴望为团队合作做出贡献。
English CET-4 or above
英语4级及以上