1. Business Development and New Opportunities 61 Lead Generation and Management 61 Identify and qualify new business leads through various channels, including RFPs, RFIs, bid overviews, and lead generation tools. 61 Conduct capability analysis and prepare detailed proposals and presentations tailored to client requirements. 61 Collaborate with Global Sales and BD teams to understand and leverage international business opportunities, with a focus on Mandarin, Cantonese, and other Asian language support. 61 Client Acquisition and Negotiation 61 Develop and execute sales strategies to penetrate new markets and secure new clients. 61 Negotiate contracts and pricing directly with clients or through global BD teams, ensuring alignment with company objectives and profitability. 61 Liaise with internal stakeholders and clients on legal contracts (e.g., MSA, SOW, PCI, DPA) to ensure smooth execution and compliance. 61 Pipeline Management 61 Maintain an active pipeline of potential clients and opportunities, regularly updating the status of leads. 61 Utilize CRM tools (e.g., Salesforce) to track progress and ensure efficient follow-up on leads. 2. Client Relationship Management 61 Client Support and Escalation Management 61 Serve as the primary point of contact for clients, handling escalations, clarifications, and alignment on business scopes. 61 Establish and maintain strong relationships with clients by providing exceptional service and clear communication channels. 61 Account Management 61 Coordinate with internal Operations teams to optimize existing client projects, exploring opportunities for expansion, new lines of business, and service enhancements. 61 Monitor and follow up on contract renewals, ensuring timely execution and renewal to avoid lapses. 61 Attend regular business review meetings (e.g., MBR, QBR) to discuss performance, opportunities, and challenges. 61 Operational Excellence 61 Collaborate with Operations and Solutions teams to identify cost-saving opportunities, optimize FTE management, and improve service delivery. 61 Address client concerns related to operations, financial discrepancies, and other issues, ensuring timely resolution. 3.3. Cross-Functional Collaboration 61 Global Team Coordination 61 Work closely with Global BD, Solutions, and Operations teams to leverage international resources and capabilities. 61 Serve as the key liaison between local operations and global stakeholders, ensuring seamless communication and alignment. 61 Internal Stakeholder Management 61 Facilitate internal discussions and approvals for pricing, proposals, and contract negotiations. 61 Provide regular updates and insights to senior management on business development activities and client feedback.
Knowledge 1 University graduate project management related major 2 BPO or call center related industry work experience 3 More than 5 years sales o rBD related work experience
Skill 4.Fluency in English 5.Skilled in the use of office software, especially excel, PPT etc.
Ability 6 Good team management ability 7 Good communication, organization ability 8 work under high pressure
