Responsibilities
61 Work with both production sites, Anlon and Kingston, and customers to identify / translate customer unmet needs back to INVISTA team for product/process improvement.
61 Proactively seek and understand upcoming developing needs of the customer as well as market trends.
61 Build credibility and trust with the customer to solve quality, suitability, and technical issues. Drive continuous quality and improvement to improve INVISTA value in use for the customer.
61 Organize audits, technical communications, and visit to customers to understand their processes, requirements, and improve quality.
61 Work as part of INVISTA Asia Pacific technical service team, communicate with commercial team on quality expectations, weaving issues, competitor status fabric performance, etc…
61 Be the voice of the customer (VOC) for the Invista team; responsible to bridge internal team and customer’s interests.
61 On quality issues, work with site quality to prepare customer 8D report(s), investigation findings report(s), and explain to customer including any mitigations.
61 Support R&D / Site Technical for products technical validation/qualification process and MOC. Communicate key findings, opportunities, recommendations, etc…
61 Complete all qualification procedures of a trial to improve suitability and new programs development.
61 Participate with the customers, function team, and site by cooperating, sharing knowledge that will lead to transformational results.
61 Work as technical service for non-airbag customers, process small lot inventory.
61 Work with the global Tech Marketing team to share knowledge and key learnings.

Requirements:
61 Over 5 years of relevant work experience.
61 Bachelor’s degree or above in Textile, Material Science or Chemical Engineering related.
61 Workable proficiency in English, with effective written and verbal communication skills.
61 Experience in independently handling customer technical services.
61 Understanding of weaving processes and knowledge in the textile industry.
61 Experience in automotive applications is preferred.

Skills:
61 Effective communication and interpersonal skills.
61 Good analytical and problem-solving abilities.
61 Strong teamwork spirit and project management capabilities.
岗位责任:
61 与Anlon和Kingston生产基地以及客户合作，识别客户未满足的需求并将其转化为英威达团队，以改进产品/流程。
61 积极寻找和了解客户即将到来的发展需求以及市场趋势。
61 与客户建立信誉和信任，以解决质量、适用性和技术问题。 推动持续的质量和改进，以提高英威达为客户带来的使用价值。
61 组织审计、技术沟通和拜访客户，以了解他们的流程、要求并提高质量。
61 作为英威达亚太区技术服务团队的一员，与商业团队就质量期望、织造问题、竞争对手的面料表现等进行沟通。
61 成为 Invista 团队的客户代言人 （VOC）;负责连接内部团队和客户的利益。
61 在质量问题上，与现场质量部门合作，为客户准备 8D报告、调查结果报告，并向客户解释，包括任何缓解措施。
61 支持研发/现场技术产品技术验证/资格认证过程和MOC。 传达关键发现、机会、建议等...
61 完成试用的所有资格认证程序，以提高适用性和新计划的开发。
61 通过合作、分享知识，与客户、职能团队和现场互动，从而带来变革性成果。
61 作为非安全气囊客户的技术服务，处理小批量库存。
61 与全球技术营销团队合作，分享知识和关键学习成果。

要求：
61 超过 5 年的相关工作经验。
61 纺织、材料科学或化学工程相关专业本科或以上学历。
61 熟练的英语，具有有效的书面和口头沟通技巧。
61 独立处理客户技术服务的经验。
61 了解纺织行业的织造工艺和知识。
61 有汽车应用经验者优先。

技能：
61 有效的沟通和人际交往能力。
61 良好的分析和解决问题的能力。
61 较强的团队合作精神和项目管理能力。