Responsibilities
Acting as main point of contact between the bank and the client , CST manager need to ensure the needs of client are met in a timely and satisfactory manner.
Maintain client relationships.
Implement customer service policies and standards.
Address and resolve customer complaints and issues.
Coordinate with cross functional teams to improve customer service experience.
Manage client lifecycle management , such as account maintenance , KYC update , account annual inspection etc .

Requirements
Proven work experience as a Client Service Manager or similar role.
Experience in customer service is required.
Excellent communication and leadership skills.
Proficiency in transactional banking product and client lifecycle management.
A Bachelor ' s degree in Business administration or a related field.