Drives user adoption of the digital product in markets by creating communications, training, documentation, and launch plans to empower business partners across multiple products, multiple workflows, and often multiple platforms; but largely focused within a single business unit with common priorities and needs. Leads change management efforts to deliver customer-centric solutions in markets, by collaborating with development teams and digital leads, leveraging deep subject matter expertise. Uses audio/video tools to present to audiences of users and business stakeholders and answer questions about the digital product platforms. Acts as subject matter expert for user questions about the digital product features and capabilities in production. Works with engineering teams to identify the appropriate actions for subsequent releases based on user questions or issues. Coordinates with global users and business stakeholders for end user testing scenarios based on defined acceptance criteria. Partners with users around the globe to provide testing scenarios that help validate quality and alignment for continuous, iterative releases. Contributes to creation and analysis of metrics / OKRs that measure the user experience of the solution including satisfaction, adoption, engagement, and task success ultimately delivering value to the customer. Understands and analyzes consumer experience to optimize solutions at market level. Monitors trends in order to influence future development of the digital product and increase customer value.
WHO YOU ARE
Bachelor’s degree in computer science or related technical field with 3+ years of experience as a product manager, product specialist, business analyst or similar role, or minimum 8 years of equivalent industry experience or similar role Experience to include 3+ years’ operating in Agile software delivery model, preferably DevOps Communication, problem solving, and decision-making skills Ability to lead through influence working in a cross functional team, building relationships with engineering teams and business stakeholders Experience in the business domain relevant to the digital product is desirable Demonstrated Ability to effectively manage conflict and ambiguity Familiarity with Software Development Lifecycle is required Understanding of modern design principles, CX/UX preferred
