Digital Team Coordinator at Givaudan China – Your future position?
Digital Team Coordinator (数字化团队助理), reporting to Digital team leader, is responsible for the coordinating work of digital initiatives. Your mission is to coordinate and execute B2B social and digital commercial initiatives, to generate revenue by meeting the needs of digital customers with Givaudan products and services.
Key Accountabilities and Duties:
1. Support team initiatives to generate value and revenue through:
1) Administrate the operations of the B2B E-commerce store on 1688 platform and the E-service portal (WeChat mini-program) by collaborating with internal cross-functional teams, external agencies, and distributors. Responsibilities include maintaining and expanding the fragrance portfolio, consolidating content and data for online storytelling, conducting norm checks, coordinating pricing and quotations, handling documentation and sampling, processing internal orders, monitoring stock levels, and compiling sales reports to support the digital team’s analysis for optimization.
2) Coordinate project research, develop and maintain team work guidelines, standard operating procedures (SOPs), and external legal statements/disclaimers.
3) Manage the leads management process across social media, E-commerce platforms, and digital business partners, facilitating communication with internal online and offline sales teams as well as external ecosystem partners. This role aims to meet customer needs while building a business growth pipeline for Givaudan. Responsibilities include monitoring and up-dating the database for follow-up engagement activities and tracking conversion status.
4) Handle customer inquiries and engage with clients to ensure a high-quality customer experience. As a backup for the online sales team, assist with fragrance submissions to meet the needs of digital customers. Responsibilities include managing customer communication, selecting fragrances from the internal library, coordinating sample logistics, preparing norms and pricing documentation, and following up on resubmit requests and transactions.
5) Coordinate the execution of online and offline promotional events, including the reposting of social media content, in collaboration with team members and our agency.
2. Support the digital team in maintaining efficient daily operations by assisting with administrative workflows, including contracts and vendor payments, as well as managing the logistics of related materials.
3. Demonstrate flexibility in adapting to new working methods and ad-hoc projects while collaborating with a diverse range of team members
You?
Are you a quick learner who can-do and can-learn spirit? Are you a good communicator with empathy, curiosity and creativity? Are you passionate about fragrance and love to engage your senses with smelling? Are you a proactive, independent multi-tasker who wants to collaborate and learn together with teams? Then come join us – and impact your world.
Your professional profile includes:
- University Degree or equivalent
- Above one years’ experience in commercial related role or administration.
- Experience in Fragrance industry/B2B/chemistry/design business is preferred.
- Fluency in Chinese.
- Proficiency in English particularly written.
- Proven ability of working with customers, multiple teams and partners, with service sense and good interpersonal skills. Self-organized. Good attention to details.
- Ability to continuously learn, proactive thinker and doer, be open-minded to new ways of working.
- Passion for the Fragrance Industry
- Good awareness of China digital ecosystem. An early adopter of new digital tools is preferred.
- Be comfortable to work on customer and product databases with excel, and on basic reports with ppt.