The Role

Join Veeva as we modernize software for the life sciences industry. We are bringing to market a modern cloud solution designed to optimize laboratories with increased efficiency and productivity by streamlining processes. Join the team that will partner with our customers to implement one of Veeva’s newest products - Veeva Vault LIMS.

Passionate about bringing disruptive technology to customers and have novel ideas for successful GMP software implementation? This role will allow you to help our clients to drive new product adoption through successful implementations.

As a key member of our China Professional Services team, you will work side-by-side with customers and our solution architects to implement Veeva LIMS. In this role, you will lead the overall delivery of Veeva LIMS for our customers. You will define and drive business processes, lead the project team in delivering the solution, and guide our customers throughout the implementation programs.

As a Consultant, you will actively collaborate across Veeva, contributing ideas, enhancing our delivery model, and working closely with our product management team to meet the evolving needs of the industry.

Help us transform and bring innovation to QC Labs!
What You'll Do
Lead life sciences customers in the implementation of Vault Quality Suite applications, including LIMS, to ensure customer success
Guide customers on how to enhance their platforms with an innovative approach through cloud-based software applications
Define strategies and implementation programs for deploying Veeva Vault LIMS across organizations
Project management, including resource planning and motivating a cross-functional team, and project budget tracking and forecasting
Primary customer liaison managing communication between the project team, customer, external partners, and internal stakeholders
Mentor project team and junior consultants in the Professional Services organization
Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)
Requirements
Strong written and verbal communication skills in both Chinese and English
8+ years of experience implementing and/or supporting LIMS systems
Proven track of delivering subject matter expertise on implementation methodology and driving best practices
Demonstrated expertise in customer leadership and fostering a collaborative team environment
Demonstrated work history in stakeholder management, critical thinking skills, ability to conduct complex and technical communications in a wide variety of settings and audiences, and the determination to see client success with solution implementation
Ability to travel 25-50% within China
Candidate must be based in Shanghai and have the legal right to work
Nice to Have
Understanding of business requirements, scientific data, compliance considerations, and processes for laboratory information management, life sciences compliance, and/or computer systems validation
Experience implementing Laboratory Information Management Systems for life sciences as a consultant, business, or IT representative
Direct experience with systems such as LabWare, SQL LIMS, LabVantage, StarLIMS, SampleManager, SmartLab, BIOVIA, Nugenesis, Empower, Laboratory Information Manager System, QMS, ELN, LIMS, and other informatics or similar systems
Consulting experience
Project Management skills and PMP certification are a plus
SaaS/Cloud experience