General Role
This position will mainly take in charge of one-stop furniture operation including related customer service, daily logistic operation and 3pl management to ensure the high service level to both stores and end consumers.
Being one of logistics BPs, this position also requires handling part of stores’ related logistics operation and to find opportunity to improve the current process, towards making the balance among service level, efficiency, cost and sustainability.

Main Responsibilities
Furniture operation management
Key user to handle furniture daily operation including inbound, QC, stock transfer, outbound, repair, and special home delivery
Work closely with internal stakeholders including stores, after service, finance ,IT and merchandising team to keep furniture operation smoothly
Communicate with the team to carry out each store’s furniture display rotation plan
Set up QC standard of process to reduce related damage and compliant rate
Ensure the integrity of inventory
Lead logistics in-house daily work and ways of working including Cegid system operation, incoming stock and repair stock delivery
Customer Service Management
Ensure the smoothness of daily deliveries for store replenishments, store transfers and returns
Take in charge of the stores’ requirement to support the business including but not limited to system adjustment, delivery claim, and delivery tracking
Follow logistic policy to support the stores’ operation to keep the service level
Work closely with the store to improve store delivery process based on the company policy
Build up Saint Louis products’ process including system goods receipt, non-commercial product allocation and delivery
Maintain stores delivery status report
3PLs management
Mainly monitor and manage 3PLs daily operation for furniture operation based on the SOP
Improve and implement the current operation process to meet the business and company policy
Keep updating regular SOP and monitor KPI to achieve the target
Attentive to logistic budget/cost and Coupa PO process
Lead furniture vendor performance review compared with market standard
Standardize data analysis & report format
Others
Logistic projects on furniture part
Inventory reconciliation
CIQ status tracking
Reporting and data analysis
Billing and documentation

Requirements
Minimum 3 years of MNC experience in logistics function, prefer in retail/luxury/FMCG industry
Bachelor or above
Strong teamwork, good cross function communication skill and initiative
Fluency in Mandarin and English
Good Microsoft skills, such as Excel and PPT