Mission/Purpose of the Job
To design and market industrial vacuum pump after-sales service solutions (e.g., predictive maintenance, emergency repair programs) by aligning product portfolios with client needs and driving adoption through lifecycle-focused campaigns and technical sales enablement.
Main Responsibilities
1. Service Product Planning & Development
Demand Mapping & Strategy
Conduct cross-sector client demand research to build a service demand map, identifying monetizable service scenarios (e.g., basic maintenance, predictive services, performance optimization) with validated ROI models. In particular for top 4 clients across four sectors(Coating/Iron/Chemistry/Lithium)
Modular Product Architecture
Design tiered service product portfolios (e.g., Base Tier: model/warranty-based catalog; Advanced Tier: predictive maintenance+, emergency response) to drive repurchase rates and scalability.
Service Pricing Model Innovation
Develop ROI drived pricing strategies (e.g., performance-guarantee pricing linked to OEE improvement) and customized TCO calculators to enhance client value perception.

2. Service Product Marketing & Commercialization
Digital Engagement Platform
Build and manage digital platforms (e.g., WeChat mini-programs) integrating real-time monitoring, role-based content segmentation (technical/management/decision-maker), and service delivery automation.
Lifecycle Loyalty Program
Design lifecycle programs (e.g., annual health checks, priority spare parts allocation, renewal-focused service bundles) to increase contract renewal rates and customer lifetime value.
Sales Enablement Tools
Create evidence-based sales tools (e.g., TCO workshops, ROI case studies) and conduct training to improve sales team capabilities in articulating service value.
Skills / Knowledge / Experience
13Experience requirements
61 Proven experience in industrial equipment after-sales service product management or B2B marketing, preferably in vacuum pumps machinery.
61 Expertise in designing modular service portfolios (e.g., predictive maintenance, emergency repair) with ROI-driven pricing models.
61 Track record in executing lifecycle-focused marketing campaigns (digital platforms, technical workshops) and sales enablement tools (TCO calculators, ROI cases).
61 Strong analytical skills to map client needs, optimize product-market fit, and measure commercialization impact.
61 Technical fluency to collaborate with engineering/sales teams and articulate service value to industrial clients.
Knowledge
61 Fluent both in written and oral English & Chinese.
61 Proficient in the use of Microsoft Office, including Word, Excel and Power Point.
Educational requirements
Bachelor degree - technically or commercially oriented or equivalent experience.