JOB RESPONSIBILITIES
? Maintain tool uptime and ensure excellent execution of installation and support of hardware
issues.
? Develop, maintain, and ensure the relevance of technical information used by internal and
external stakeholders.
? Understand and build long-term innovative global technology systems that enable enhanced
customer relationships.
? Ensure communication vehicles, e.g. telephone, email, and presentation, etc. are able to
facilitate efficient and consistent customer follow-up.
? Drive continuous improvement of the customer experience through team, hardware, software,
and support tool development.
? Drive and manage new product installs and subsequent hardware development.
? Projects manage new evaluations and ensure the success of the project.
? Additional assigned tasks when necessary.
? Business travel is required when necessary.

REQUIREMENTS
? Bachelor’s degree in Engineering discipline
? Proven success in building collaborative partnerships with customers and internal stakeholders
? Ability to work in a team environment with tight deadlines and multiple priorities
? English language fluency is required as you will be working with international clients and customers