Accountability:
61 For customer complaints process compliance, quality and performance in the assigned entities;
61 For assuring transparency to sales, quality and controlling on potential financial impact associated with customer issues
Responsibilities:
61 To assure the procedurally correct and timely handing of customer complaints in the assigned entities;
61 To interface on all matters in regarding to Customer Complaints Processing at the site
61 To assure the compliant, efficient and effective handling of Customer Complaints within the entity
61 Communicate with the customer/sales and related plant responsible department, make sure internal and external cooperation smoothly, output the result.
61 To order the escalation of and to escalate customer complaints
61 To report on customer complaints