Activities:
61 Comply with TotalEnergies policies regarding HSEQ and the code of conduct.
61 Support the line manager in developing & deploying the digital marketing strategy / roadmap to ensure smooth business operation.
61 Collaborate closely with the regional digital team to ensure digital strategy alignment and implementation.
61 Work as the Loyalty-b project owner and cooperate with AO team to improve loyalty-b workshop adoption and activation level.
61 Conduct comprehensive and in-depth analysis of Loyalty-b customer data from various perspectives to support business decisions.
61 Collaborate with internal sales team & external distributors to lead and support digital campaigns launched on loyalty-b and evaluate campaign ROI.
61 Timely deliver analysis and evaluation report for Loyalty-b and provide strategic input for continuous improvement.
61 Monitor market trend and good practices (including new technologies such as AI).
61 Utilize digital tools to facilitate the realization of customer management business strategies.
61 Continuously optimize Loyalty-b platform, improvement and upgrading driven by user behavior understanding and following market trends.
61 Daily support to Senior Digital Process Manager with ad-hoc projects/requests from business side & global.
Qualifications:
61 Bachelor degree is required with 5+ years working experience / Master degree is a plus
61 Experience in data analysis and familiarity with Excel/Power BI are highly preferred
61 5+ year working experience in similar position within a multinational company, particularly in to b customers operations, is preferred
61 Fluent English both oral and written
61 Proficient in PowerPoint and presentation skills.
61 Self-motivated with “Can-do” attitude, and result-oriented mindset
61 Must be precise and attentive to details, together with business case minded
61 Structural thinking and Good inter-personal communication skills with team work sprit.