Duties and responsibilities
- Works with demand and supply planners to develop sound understanding of customer delivery patterns and expectations.
- Plans delivery schedules to transfer goods from supply chain warehouse sites to customer or service stations.
- Prepares delivery information for internal and external third-party delivery resources, using a range of software packages and systems
- Adjusts delivery schedules to meet internal and external customer need, whilst actively managing and reducing cost to serve.
- Maintains effective relationships with key carriers, to drive an efficient process and ensure a good feedback process is in place to inform and drive continuous improvement.
- Follows standard procedure to ensure that work is carried out to the required quality standards and meet all external regulatory requirements for the transit of goods; identifies themes, issues and challenges with current process and raises recommendations for improvement through appropriate channels.
- Compares shipping routes or methods to determine which provide the best customer outcome, optimize cost to serve and have the least environmental impact; determines the best shipping methods, routes or rates for materials to be shipped.
- Prepares documents, such as work orders, bills of landing or shipping orders, ensuring all paperwork is accurate and meets required regulatory standards; examines shipment contents and compares with records, such as manifests, invoices or orders to verify accuracy.
- Records shipment data accurately, such as weight, charges, space availability, damages or discrepancies; calculates costs to transfer accurately and ensures an effective process is in place for packing, sealing, labelling, affixing prepaid postage and securing appropriate transfer paperwork with the goods.
- Provides effective coaching and mentoring of supply chain warehouse, internal and external 3rd party delivery resource to raise awareness and importance of delivery standards and measures.
- Resolves queries from customer service by providing information on complex processes and related policies, referring to others where necessary for interpretation of policy.
- Cooperates with supply chain warehouse, service engineers, internal and external third-party delivery resources for order execution.
- Adjusts delivery schedules to meet internal and external customer need, whilst actively managing and reducing cost to serve.

Skills
- Holds self and others accountable to meet commitments
- Plans and prioritises workload to meet commitments aligned with Survitec goals
- Makes effective use of the latest technologies and terminology required for success in the role
- Builds partnerships and works collaboratively with others to meet shared objectives
- Manoeuvres comfortably through complex policy, process and people-related organizational dynamics
- Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences