Can be homebased in Beijing or Shanghai or Guangzhou or Dalian Position Summary: Responsible for the management of the end-to-end investigator/site payment processes including payment calculations, creation and management of purchase orders, and clinical trial payments. Acts as liaison among colleagues within Contract & Centralized Services, other GCO teams and Sites.
Principal Responsibilities: Communication · Exemplary customer focus with awareness of the criticality of the Clinical trials Data Privacy Guidance’s. - Proactively engage with Business Partners within Pharma/MedTech and other groups to ensure continued success and support of payment process. - Deliver exemplary service by promptly addressing payment-related inquiries and issues, maintaining a high level of satisfaction among external stakeholders. - Actively provide knowledge transfer and information sharing with all business partners on all aspects of the payment process. - Escalate any concern timely and to the appropriate channels, according to the business impact. - Support and assist the Payments Team on country/regional/global enhancement opportunities and efficiencies. Process · Ensure startup activities for new studies are prepared accurately and timely as per regional/country requirements. · Payment request is performed on time and accurately according to the agreed frequency as outlined in the CTA. · For all payments, track communications and approvals in the appropriate systems. · Ensure payment metrics and required actions are aligned with agreed targets/goals. · Conduce regular interim and final reconciliations for all payments. · Take ownership of the end-to-end payment coordination and execution activities for all studies assigned. · Maintain audit readiness and ensure compliance for applicable requirements. Technology - Support implementation/roll out of any new systems in all regions and for all internal and external stakeholders. - Utilize data quality checks to ensure data accuracy for payments across multiple systems. - Ensure consistent compliance for required trainings and time reporting. - Troubleshoot and escalate, if necessary, the technical issues to the respective teams. - Responsible for appropriate communication tools maintenance in timely manners (email distribution, responsiveness, escalations, priorities). Requirements: - 1-3 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research - Previous experience with clinical payment processing - Excellent communication skills (both oral and written) - Ability to work effectively in cross function teams - Strong and proven analytical and problem resolution skills - Working knowledge of PCs (MS Office suite at a minimum) - English is workable
