The Installation Engineer job is high profile and exciting opportunity for adventurous souls! Works under minimal direction from Management. Completes documented procedures and exercises judgment within defined procedures. Recommends changes to existing process and procedures. Primary responsibility is to strive for predictable Cycle Times and Warranty Starts for new tools installed and upgraded at our customer sites. Includes activities associated with setup, alignment, calibration, troubleshooting, diagnosing, and repairing of highly sophisticated capital equipment. Represents the company to the customer and assumes accountability for customer satisfaction with all installation/upgrade-associated activities. Assures operational quality of system equipment. Works directly with KLA regions and customers to verify new tool performance and transfer tool responsibility. Seeks warranty sign-off on newly installed tools
Installation of new tools in the field. Follows all procedures and provides a consistent result within specified cycle times. Achieves a predictable warranty start. Evaluates, analyzes, diagnoses and fixes technical equipment problems related to installation. Can repair issues using standard procedures or innovate to resolve system problems which can have multiple causes. Solving problems and repairs of sophisticated system level problems are based on Installation Engineer's technical knowledge and training. Installation Engineers seek help from Staff Engineers and Management when problems occur that may exceed knowledge, education and training. Prepares field service reports and daily passdown on Installation progress and non-conformances. Contributes to post-activity Quality Feedback Report Acquires all vital international travel documents and manages their personal lives to be ready for domestic and occasional international travel. Handles personal finances to prevent disruption to scheduled activities - even when traveling for extended periods. Travels domestically and internationally by commercial transportation to customer sites. Assists other engineers as necessary. Provides mentorship and technical assistance at customer sites. Can develop basic POAs. Provides phone and on-site support for junior engineers
Knowledge and Skills:
Analytical skills Mechanical proficiency Ability to understand and tackle problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems Knowledge of computer theory, various operating systems and applicable operating system software knowledge Basic automation functionality on assigned equipment set Must successfully complete required and ongoing technical training to acquire a detailed knowledge of company equipment, including installation procedures and the application of diagnostic techniques and practical application of service aids Proficient with the MS Office suite of applications Attain and maintain Installation Certification Level 3 - Proficiency in complete product installation, upgrade, and system level repair of a product within a family is required Semiconductor industry process knowledge required to take the KLA class for Introduction to semiconductor processes Good interpersonal/communication skills in understanding customer needs. Ability to work under pressure and stringent timelines since Installation cycle times are committed to customers and may impact customer production Basic Application skills including troubleshooting of standard recipe issues
Minimum Qualifications
Technical degree in Mechanical or Electrical Engineering or equivalent experience
Language skills in English.
Require high flexibility, adaptability and autonomy.
Includes up to 70% travel.