Job ID: 0000L7PU

Description

Digital Business Services (DBS)
HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition.

We are currently seeking an experienced professional to join our team.
In this role, you will:
- To provide high quality document checking and investigation for FCY/RMB Cross-border outward/inward payments within the specified SLA’s according to local regulatory requirement; and to ensure smooth running of FCY/RMB Cross-border daily operations.
-To comply with the requirement of group policies and standards, procedures and local regulations with prudent manner and high level risk control sense.
-To ensure the accurate, efficient and high quality services delivered to business partners and customers.
-To complete other responsibilities dependent on process assigned to.
-To minimize customer complaints and handling them in an effective and professional way.

Qualifications
To be successful in the role, you should meet the following requirements:
- Be able to work under pressure with positive attitude, well organized and good time management skills
- Good communication and interpersonal skills
- Logic thinking with attention to details, be independent to solve problems.
- Be very familiar with and deeply understand relevant group policies and regulations accurately and thoroughly under ever-changing regulation control environment.
- Achieve customer satisfaction without compromising risk control and compliance standards.
- Handle multiple/complex customer instruction associated with various supporting documents within limited time-frame;
- Working under SLA, business facilitation and risk control pressure with limited resources.
- Coordinate among internal & external parties including working level regulators to ensure the quality of the services

You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank (China) Company Limited