61 Understand Business Users Needs and Requirements and act as Subject Matter Expert (SME) for the best practices with respect to the planning, design, implementation and use of SaaS (Software as a Service) , Virtualization and OS (MS 10/11) configuration domains 61 Act as L3/L4 engineer and be part of a team performing Engineering and Technical Support for Infra tools and processes like (sharepoint, zoom/skype, VDI/vApp) 61 Become the *** escalation point of any challenges/escalations coming out of MSP teams working on EUC/UCC portfolios. 61 Collaborate with global infra engineers to understand and learn different areas to help operations with possible improvements and automations. 61 Coordinate with MSP on prioritization and work implementation to: 61 Enable MSPs to understand SaaS technologies and other cloud adoption and modernization 61 Understand monitoring capabilities to ensure MSPs are engaged in case of any issues. 61 Ensure MSPs are communicated timely when any changes are performed by engineering teams like automations, patching etc.. 61 Collaborate with MSPs to understand growing concerns and prepare a plan to mitigate them either by automation or process improvements 61 Operational support 61 Deliver scalable, reusable, and secure architectures 61 Provide cost visibility, optimization opportunities, and metrics to drive accountability
Primary skill set 61 Infrastructure domain knowledge 61 SaaS, Virtualization, Virtual Desktop configurations 61 Microsoft 10/11 configurations, imaging, group policies etc.. 61 Sharepoint design and architecture knowledge to provide consultation on tools and processes 61 Operational knowledge on Zoom/Skype services Nice to Have skill sets 61 Experience with Agile work methodology 61 Infrastructure experience, ideally with the following: Windows/Linux server and/or VMs, infrastructure integration, infrastructure security 61 Active directory domain knowledge 61 Application packaging understanding 61 Basics of networking Soft Skill sets 61 Collaborative team player 61 Strong communication skills 61 Creative but also an analytical problem solver
