Responsibility:
1. Handle customers and oversea offices enquiries. Be responsible for accepting calls and providing a knowledgeable, efficientand proactive point of contact.Maintain good relationship with the clients
2. Generate customer service and operation data and report upon request; ensure all KPI are achieved
3. Learn development and continuous improvement as company standard
4. Handle operation according to SOP to deliver best service to our customers.



Requirements:
1. Good command of English
2. Bachelor degree in logistics or related majors
3. Conversant with main MS software applications.
( Outlook, Excel, Word.PPT etc.). Sound numerical skills and sensitivity
4. Customer oriented.Good Self-discipline to keep commitment which is requested by the job
5. Can work under pressure and willing to share extra workload if necessary
6. Above 3 years working experience in logistics industry is preferred


工作职责：
1. 负责处理客户和海外公司的询问，提供专业、高效和积极的响应。与客户保持良好的合作关系
2. 完善客服和操作系统数据及信息，保障达成KPI的绩效指标，根据要求提供报告
3. 根据公司标准的发展，保持持续学习和改进
4. 根据标准操作流程作业，为客户提供良好的服务

岗位要求：
1. 良好的英文运用能力
2. 物流或相关专业本科学历
3. 熟练运用MS办公软件，如Outlook, Excel, Word, PPT等，对数据敏感
4. 以客为尊理念，良好的自律习惯，遵循工作承诺和职责
5. 可在压力下工作，愿意分担团队的工作
6. 物流行业或相关行业3年以上工作经验更优