A. Purpose of the job
Provide direct support, development, and maintenance in 1-2 modules of the company's Enterprise Resource Planning and related systems.
B. Environment/Context
The SAP application is the single-most critical component in our Financial and Supply Chain business processes. Unavailability of the SAP system can have a significant, direct, negative impact on business performance. The role is necessary to ensure employees in the company can remain productive and business processes that rely on SAP and related technology continue to function.Problem solving done by the individual requires determining "how to solve" unique problems and evaluating advantages and shortcomings of alternatives.
The expectation is for this person to work independently of direct supervision for assignments unless assistance is requested. Expected to lead projects and identify innovative ways of resolving issues.
The individual performs complex tasks that must be coordinated with tasks outside the work unit; The individual provides advice and counsel to IT management.
C. Accountabilities of the job
1. SAP ERP Support and Enhancement:
o Provide functional and configuration expertise for SAP ERP.
o Test and implement bug fixes and enhancements.
o Establish and coordinate Super User networks.
o Leverage Super User knowledge for ERP solutions and change management.
o Analyze, assess, and document business requirements.
o Propose ERP solutions and business processes.
o Deliver ERP system enhancements and projects on time and within cost targets.
o Ensure ongoing system integrity and stability through proactive monitoring and collaboration.
2. Innovation and Best Practices:
o Define and accomplish broadly defined jobs.
o Develop and share best practices.
o Generate new ideas and stimulate innovation.
o Develop procedures and guidelines.
o Determine priorities and adapt procedures as needed.
o Develop options and recommendations for utilizing SAP to improve productivity or reduce costs.
3. Business Process and Data Support:
o Resolve business process and data issues with functional experts.
o Assist in IT user training development and delivery.
o Support users in data management and retrieval.
o Network with peers for ERP system improvement.
o Provide guidance to 3rd party support vendors.
o Monitor and resolve issues on interfaces and batch jobs.
o Constantly monitor and resolve user issues to achieve satisfaction.
4. Reporting and Cost Management:
o Ensure reporting and management information requirements are met.
o Minimize ERP support costs while ensuring operational integrity.
o Develop and manage system cycle and integrate testing programs.
o Work with support and infrastructure partners to ensure system stability.
o Coach and train team members, Super Users, and users.
o Manage systems, governance and demand.
o Conduct SAP access controls and security reviews.
o Project management: delivery of projects to time, quality, and cost.
o Act as backup for other SAP functional areas as required.
o Co-ordination and execution of SAP yearend roll over, loading beginning balances, site plan loads in SAP
o Deloitte IT Audit- Support completion of audit requests, action items, and mitigation plans as needed
o Segregation of Duties Power BI tool for Aromatics- Definitions, conflict identification mappings, reporting
o Annual User SoD/Restricted Roles review- IT owns the SoD/User Power BI file and updating of the ruleset (T-codes that cause conflicts) and SAP Lead owns the business review & mitigation plans
5. Project Management and SAP S4 Support:
o Lead and manage SAP S4 project initiatives, ensuring timely and cost-effective delivery.
o Participate in business projects that have an SAP component
o Coordinate with cross-functional teams to support SAP S4 implementation and upgrades.
o Develop project plans, timelines, and budgets for SAP S4 projects.
o Monitor project progress and address any issues or risks.
o Ensure alignment of SAP S4 projects with business objectives and requirements.
o Provide training and support to users during SAP S4 transitions.
o Collaborate with stakeholders to ensure successful adoption and integration of SAP S4 solutions.
6. SAP Development:
o Design, develop, and implement custom SAP solutions and enhancements.
o Conduct unit testing and debugging to ensure quality and functionality.
o Collaborate with functional teams to translate business requirements into technical specifications.
o Maintain and update technical documentation for SAP developments.
o Support system upgrades and patch implementations.
o Troubleshoot and resolve technical issues related to SAP applications.
o Support system cycles and manage Integration testing programs
o Stay updated with the latest SAP technologies and best practices.
D. Required profile:
Level of education & experience in general
o Bachelors degree in Finance / Technical with Finance experience ; minimum 10 years experience in SAP FICO module. .
Technical skills
o Understands highly complex technical aspects of role and performs work without supervision. Frequently mentors junior staff in field of expertise
o General business process background, with solid understanding of multiple SAP modules
o Experience in working with, and/or supporting SAP and related applications systems with a good understanding of the configuration and technical aspects of the relevant SAP module.
o Experience with implementation of new SAP instances or major changes in functionality
o Able to diagnose and solve complex, rare technical or process issues, and evaluate impact on business. Able to provide multiple, creative alternative solutions as required.
Behavioral skills
o Demonstrated problem solver, so is a primary resource to help improve performance.
o Able to effectively communicate within all levels of the organization between operations and executive management.
o Skilled at tailoring the communication to the audience in a clear, concise, manner.
o Generates support for process changes to improve business performance.
o Influence behavior and opinions. Understands the perspectives and agendas of others.
o Comfortable with all levels in the broader organization.
o Good communication skills (both written and verbal) and the ability to interact across different cultures and time zones.
o Expected to have occasional interaction with mid-level management and counterparts in other businesses.
o Solves very complex problems using interpolative thought processes, an orderly approach to decision making, and recognizing similarities in past situations.
o Uses consensus and participation in decision making appropriately; sees connections and trends.