Key Responsibilities:
61 Training Development: Work closely with headquarters and MSC functional departments to develop comprehensive training materials for all product groups and engine systems.
61 Technical Information Media: Collaborate with the marketing team to create and enhance technical information media, including product/service flyers, short videos, and other digital content.
61 External Training & Courses: Deliver training sessions and courses to wholesale partners and workshop customers, aligning with the sales department's requirements.
61 Internal Training: Plan and execute internal training programs tailored to the specific needs of the team members.
61 Fair & Show Participation: Represent the company at industry fairs and exhibitions, showcasing products and engaging with potential clients.
61 Marketing Support: Assist in proofreading brochures, flyers, and other documentation to ensure accuracy and consistency.
61 Claims & Complaints Handling: Manage customer claims and complaints efficiently, including the preparation of warranty technical reports, online claim system maintenance.
61 Sales Selling Point Development: Work alongside Product Managers to develop sales selling point that highlight technical aspects of our products.
61 Claim Technical Library Building: Common claim report build up and lessons learned collection from historical claims.
61 SQD Collaboration: work with SQD team to speed up the claim handling process, and give suggestions for claim process optimization.
61 Market Opportunity Identification: Collaborate with Product Management to identify market trends, generate ideas for new products, propose product modifications based on technical feasibility, and contribute to the creation of technical information.
61 Customer Consultation: Provide technical support and consultation to customers via hotline services.
61 Additional Tasks: Perform any other duties as assigned by the supervisor to support the overall objectives.

Qualifications:
61 Bachelor’s degree in Automotive, Engineering, Mechanical Engineering, or a related field.
61 Proven experience in a service engineering or technical support role in automotive aftermarket or OE.
61 Strong technical knowledge and hands-on experience with relevant product groups and engine systems.
61 Excellent communication and presentation skills.
61 Ability to work independently and as part of a team.
61 Proficiency in Microsoft Office and relevant technical software.
61 Knowledgeable in IA tool would be a plus
Skills:
61 Training development and delivery.
61 Technical writing and documentation.
61 Problem-solving and analytical thinking. 8D&5WHY methodology would be a plus.
61 Customer service and relationship management.
61 Project management and time management skills.
Attributes:
61 Positive attitude and team player is a must.
61 Proactive and results-driven.
61 Ability to adapt to fast-paced environments.
61 Strong attention to detail and quality assurance.