Key Responsibilities
1. Assist customers with their inquiries and concerns in Japanese via phone, chat, or email;
2. Communicate effectively with customers, showing empathy and patience;
3. Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
4. Advocate the Trip culture both internally and externally;
5. Assist with ad hoc projects assigned by Team Leads / Supervisors.

Requirements
1. Proficiency in both verbal and written Japanese;
2. Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
3. Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
4. Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
5. Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.